Privacy Statement

1. Introduction

At Vista Destination LLC, we are committed to protecting the privacy and security of our customers' personal data. This Privacy Statement describes how we collect, use, and share personal information in the course of operating our travel agency services.

As an independent travel facilitator, we act as a bridge between travelers and service providers. This policy applies to all interactions with our website, mobile platforms, and offline booking services managed by our specialists.

2. Data Collection

We collect information necessary to provide specialized travel consulting and to fulfill flight reservations. This information is collected directly from you or automatically through your use of our services.

2.1 Information provided by you

• Identity Data: Full name, date of birth, gender, and nationality as required for airline ticketing.
• Contact Data: Email address, physical address, and telephone number.
• Travel Documents: Passport details and known traveler numbers for international itineraries.
• Payment Data: Securely processed payment method details and billing information.

2.2 Information collected automatically

• Technical Logs: IP addresses, device identifiers, and browser specifications.
• Usage Analytics: Pages visited, flight deals viewed, and duration of stay on our platform.

3. How we use Data

We process your personal data under the following legal bases and for these specific purposes:

• Fulfillment of Contract: To issue tickets with carriers such as United Airlines and manage your travel itineraries.
• Customer Service: To provide callbacks, resolve flight disruptions, and manage cancellations.
• Legitimate Interests: To improve our flight search algorithms, prevent fraudulent transactions, and market relevant travel deals based on your interests.

4. Data Sharing

We do not sell your personal data. We share your information only with selected third parties necessary for the execution of your travel:

• Airlines & Carriers: Essential passenger data is shared with carriers to secure your seat and generate your e-ticket.
• Global Distribution Systems (GDS): We utilize platforms like Amadeus or Sabre to facilitate global inventory access.
• Payment Processors: Secure third-party gateways to handle financial transactions.
• Regulatory Bodies: When required by the TSA (Secure Flight), Customs and Border Protection, or other legal mandates.

5. Data Retention

Vista Destination LLC retains personal data for the duration required to fulfill the purposes for which it was collected. Inactive inquiry data is generally purged after 24 months. Transactional records and passenger data associated with a booking are retained for up to 7 years to comply with financial, legal, and tax obligations.

6. Security Standards

We implement a comprehensive security framework to protect your data:

• Transport Layer Security: All data in transit is protected via SSL/TLS encryption.
• Encryption at Rest: Sensitive passenger information is stored using AES-256 encryption.
• Organizational Controls: Access to sensitive data is limited to travel managers who require it to provide service.

7. Cookies & Tracking

Our website uses cookies to distinguish you from other users and to provide a high-quality browsing experience. This includes essential cookies for site functionality and analytical cookies to help us understand how users navigate our flight deals.

You may manage your cookie preferences through your browser settings; however, certain features of the booking inquiry process may be limited if cookies are disabled.

8. Individual Rights

Under applicable data protection laws, you may have the following rights:

• The right to access and receive a copy of your personal data.
• The right to rectify inaccurate or incomplete information.
• The right to request the erasure of your data (subject to legal retention requirements).
• The right to object to or restrict certain processing activities, particularly for direct marketing.

9. Contact Us

If you have any questions about this Privacy Statement or wish to exercise your data rights, please contact our team:

Vista Destination LLC is an independent travel company. We act as an intermediary between travelers and airlines. We are not a direct airline carrier.