At our travel company, we understand that plans can change unexpectedly, and we strive to make our flight ticket cancellation and refund policy as clear and easy-to-understand as possible. Please read through the following information carefully, and don't hesitate to reach out to our customer service team if you have any questions.

Flight Ticket Cancellation Policy:

If you need to cancel your flight ticket, you may do so by logging into your account on our website or by contacting our customer service team. The amount of refund you receive depends on the type of ticket you purchased and the time of cancellation.

For example, if you purchased a non-refundable ticket, you may be eligible for a partial refund if you cancel within a certain time frame before the scheduled departure. If you purchased a refundable ticket, you may be eligible for a full refund, minus any applicable cancellation fees.

Please note that some tickets may not be eligible for cancellation or refund, and any fees charged by the airline are non-refundable. Additionally, any changes made to your ticket may result in additional fees or charges.

Flight Ticket Refund Policy:

If your flight has been cancelled by the airline, you may be eligible for a refund. The amount of refund you receive depends on the airline's policy, and our customer service team can assist you with the process of obtaining a refund.

Please note that some airlines may offer alternative travel arrangements or vouchers instead of a refund. If this is the case, our customer service team can assist you with rebooking your flight or using the voucher.

In some cases, flight cancellations or delays may be caused by circumstances beyond the airline's control, such as weather or natural disasters. In these cases, the airline may not be able to offer a refund or compensation.

Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement.

All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such refund processing, but not our previously charged service fees for the original travel reservation or booking.

Stay Informed with VistaDestination's Travel Updates

Experience peace of mind when you book your travel with VistaDestination. Our commitment to your seamless journey extends beyond just reservations. With our Travel Itinerary & Travel Alerts service, you stay updated on any last-minute changes to your travel plans.

Receive timely notifications about gate assignments, departure or arrival delays, and more. Choose to receive alerts yourself or designate others to stay informed on your behalf. Whether it's via email or text message, you'll always be in the loop.

When directing alerts to someone else, we collect only necessary personal information, such as name and contact details, ensuring smooth communication. Rest assured, we prioritize privacy and handle personal data responsibly.

Ensure that each designated recipient has consented to the disclosure of their personal information for this purpose. Your peace of mind and smooth travel experience are our top priorities at VistaDestination.

Your Privacy Matters: Notice to California Residents

At VistaDestination, we prioritize the privacy rights of our users, especially those residing in California. Under California law, you have the right to inquire about our practices concerning the disclosure of Personally Identifiable Information (PII) to third parties for direct marketing purposes.

The California “Shine the Light” law mandates that we provide California residents with the option to opt out of specific disclosures of PII for direct marketing purposes.

Furthermore, as of January 1, 2020, the California Consumer Privacy Act (CCPA) grants additional rights to California consumers. You have the right to request details about the categories and specific pieces of personal information collected by us. Additionally, you can request information about the categories of personal information sold or disclosed for business purposes, including the categories of third parties involved.

The CCPA also empowers you to direct us not to sell your personal information to third parties at any time, known as the "opt-out" right. We are committed to upholding the guidelines set forth by the CCPA, ensuring transparent communication about your privacy rights and safeguarding the data we collect.

Your privacy is of utmost importance to us at VistaDestination, and we are dedicated to respecting and protecting your personal information in compliance with California law.

Complaints

At VistaDestination, we value your feedback as it helps us enhance our services and address any concerns you may have. Whether you have suggestions for improvement or specific complaints, we encourage you to reach out to us using the contact information provided in Section 19 (Contact Us)

For California residents, if you have any complaints, you can report them to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Similarly, residents of other states may have avenues available for lodging complaints through their respective consumer protection authorities. We recommend checking with your state's consumer protection agency for more information.

Your input is instrumental in shaping our commitment to excellence at VistaDestination. Thank you for helping us serve you better.