Terms of Use

1. Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you and Vista Destination LLC ("we," "us," or "our"), concerning your access to and use of the www.vistadestination.com website and any related travel management services.

By accessing the site or utilizing our travel consulting services, you agree that you have read, understood, and agreed to be bound by all of these Terms of Use. If you do not agree with all of these terms, then you are expressly prohibited from using our services and must discontinue use immediately.

2. Independent Agency Disclosure

Vista Destination LLC is an independent travel management company. We act solely as an intermediary (facilitator) between the customer and third-party travel providers, including but not limited to airlines, hotels, and insurance companies.

We are NOT a direct airline carrier, hotel operator, or transportation provider. We do not own, manage, or operate any aircraft or travel facilities. Your contract for the actual travel service is directly between you and the service provider (e.g., United Airlines).

3. Bookings, Fares, and Payments

All travel bookings made through our platform or specialists are subject to the terms and conditions of the specific service provider.

3.1 Fare Availability

Airfares are highly dynamic and are NOT guaranteed until a ticket is officially issued by the carrier. We reserve the right to cancel any booking if the airline rejects the fare or if there is a technical error in the pricing display.

3.2 Service Fees

Vista Destination LLC may charge a professional service fee for consultation, booking management, and post-booking support. These fees are non-refundable and are separate from the fare charged by the airline.

4. Cancellations and Refunds

Cancellations and refund requests are governed primarily by the rules of the individual airline or service provider. Most "Economy" or "Promotional" fares are non-refundable and non-transferable.

• Airline Rules: We must adhere to the carrier's "Contract of Carriage." If the airline designates a fare as non-refundable, we cannot override that decision.
• Agency Fees: Our original service fees are non-refundable in the event of a cancellation. We may also charge a processing fee for managing refund or exchange requests.
• Refund Timelines: Refunds, when applicable, can take between 4 to 12 weeks to process depending on the airline's internal cycles.

5. Travel Documents and Requirements

It is the sole responsibility of the traveler to ensure they possess valid travel documents, including but not limited to:

• Passports (valid for at least 6 months beyond the date of return).
• Necessary Visas (Transit and Destination).
• Health documentation (Vaccination records or COVID-19 testing as required by local laws).

We are not responsible for any traveler being denied boarding or entry into a country due to insufficient documentation.

6. Limitation of Liability

Vista Destination LLC shall not be held liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental, or consequential damages of any kind which arises out of or is in any way connected with the performance of any travel provider.

This includes, but is not limited to, flight delays, cancellations, mechanical failures, strikes, or "Acts of God." Our maximum liability to you for any claim shall not exceed the amount of the service fee paid directly to us for the specific booking in question.

7. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us.

8. User Conduct

You agree not to use the site or our services for any purpose that is unlawful or prohibited by these Terms. You may not use the services in any manner that could damage, disable, overburden, or impair our servers or network.

9. Governing Law

These Terms shall be governed by and defined following the laws of the State of New York, USA. Vista Destination LLC and yourself irrevocably consent that the courts of New York shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

10. Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of our services, please contact us at: